Last updated: 16 October 2026
We want every customer to be happy with GuardDog Digital. If something has gone wrong, please tell us so we can put it right.
How to complain
Email [email protected] with “Complaint” in the subject line. Please include your name, company, website address and a description of the problem, plus what you’d like us to do.
What happens next
- We’ll acknowledge your complaint within two working days.
- We’ll investigate and aim to send a full response within ten working days. If we need longer, we’ll tell you why and when to expect an answer.
- If you’re not satisfied with our response, you can ask for it to be reviewed by a director of Ffon Solutions Limited, who will reply within ten working days.
Hosting complaints
Complaints about hosting, email or domains are handled under Raleway’s complaint policy. You can still send them to us and we’ll pass them on.
Data protection complaints
If your complaint is about personal data, you also have the right to contact the Information Commissioner’s Office at ico.org.uk.
GuardDog Digital is a trading name of Ffon Solutions Limited, registered in England and Wales, company number 14646146. Registered office: 82a James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE.